*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background:#f5f7fa}.login-container{display:flex;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,#667eea,#764ba2)}.login-box{background:#fff;padding:3rem;border-radius:12px;box-shadow:0 20px 60px #0000004d;text-align:center;min-width:400px}.login-box h1{margin-bottom:2rem;color:#333;font-size:1.8rem}.login-box input{width:100%;padding:1rem;border:2px solid #e0e0e0;border-radius:8px;font-size:1rem;margin-bottom:1rem}.login-box input:focus{outline:none;border-color:#667eea}.login-box button{width:100%;padding:1rem;background:#667eea;color:#fff;border:none;border-radius:8px;font-size:1rem;font-weight:600;cursor:pointer;transition:background .3s}.login-box button:hover{background:#5568d3}.dashboard{min-height:100vh;display:flex;flex-direction:column}.header{background:#fff;padding:1.5rem 2rem;box-shadow:0 2px 4px #0000001a;display:flex;justify-content:space-between;align-items:center}.header h1{font-size:1.5rem;color:#333}.header-actions{display:flex;gap:1rem}.header-actions button{padding:.5rem 1rem;border:none;background:#f0f0f0;border-radius:6px;cursor:pointer;font-size:.9rem;transition:background .2s}.header-actions button:hover{background:#e0e0e0}.header-actions button.active{background:#667eea;color:#fff}.main-content{flex:1;padding:2rem}.tickets-view h2{margin-bottom:1.5rem;color:#333}.ticket-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1.5rem;margin-bottom:2rem}.stat{background:#fff;padding:1.5rem;border-radius:12px;box-shadow:0 2px 8px #0000001a;text-align:center}.stat-number{display:block;font-size:2.5rem;font-weight:700;color:#667eea;margin-bottom:.5rem}.stat-label{color:#666;font-size:.9rem}.tickets-list{display:grid;gap:1rem}.ticket-card{background:#fff;padding:1.5rem;border-radius:12px;box-shadow:0 2px 8px #0000001a;cursor:pointer;transition:transform .2s,box-shadow .2s}.ticket-card:hover{transform:translateY(-2px);box-shadow:0 4px 16px #00000026}.ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.75rem}.ticket-number{font-weight:600;color:#667eea}.ticket-labels{display:flex;gap:.5rem}.label{padding:.25rem .75rem;border-radius:12px;font-size:.75rem;font-weight:600}.label.support{background:#e3f2fd;color:#1976d2}.label.kb-gap{background:#fff3e0;color:#f57c00}.label.awaiting-article{background:#fce4ec;color:#c2185b}.label.response-ready{background:#e8f5e9;color:#388e3c}.label.needs-manual-review{background:#fff9c4;color:#f57f17}.ticket-title{font-size:1.1rem;margin-bottom:.5rem;color:#333}.ticket-meta{color:#666;font-size:.9rem}.chat-view{display:flex;flex-direction:column;height:calc(100vh - 180px);background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a}.chat-header{padding:1.5rem;border-bottom:1px solid #e0e0e0;display:flex;align-items:center;gap:1rem}.chat-header button{padding:.5rem 1rem;border:none;background:#f0f0f0;border-radius:6px;cursor:pointer;font-size:.9rem}.chat-header button:hover{background:#e0e0e0}.chat-header h2{font-size:1.2rem;color:#333}.chat-messages{flex:1;overflow-y:auto;padding:1.5rem;display:flex;flex-direction:column;gap:1rem}.message{max-width:70%;padding:1rem;border-radius:12px;line-height:1.5}.message.user{align-self:flex-end;background:#667eea;color:#fff}.message.assistant{align-self:flex-start;background:#f0f0f0;color:#333}.message-content{white-space:pre-wrap}.typing{font-style:italic;color:#666}.chat-input{padding:1.5rem;border-top:1px solid #e0e0e0;display:flex;gap:1rem}.chat-input input{flex:1;padding:.75rem 1rem;border:2px solid #e0e0e0;border-radius:8px;font-size:1rem}.chat-input input:focus{outline:none;border-color:#667eea}.chat-input button{padding:.75rem 2rem;background:#667eea;color:#fff;border:none;border-radius:8px;font-size:1rem;font-weight:600;cursor:pointer;transition:background .3s}.chat-input button:hover:not(:disabled){background:#5568d3}.chat-input button:disabled{background:#ccc;cursor:not-allowed}